Our Most Recent Service Reviews
Both technicians we had were friendly, knowledgable and respectful that we asked for masks in our home. Would highly recommend this company to our friends and neighbours.
I have just used Plumbing Nerds for the first time and, if I have another plumbing need, I will use them again. Their business model is customer service. This is in contrast to most trades people who often don't even return calls. With Nerds my call was ...always answered and the job was completed a day after the initial inquiry. This kind of responsiveness is rare in the industry and quite refreshing. The plumber was courteous, completed the task and cleaned up. There is a price for this level of service, as they are on expensive side. There is also some up-selling that takes place. I was given a quote for the job I requested, but also another, larger quote that included additional and recommended work. In my case, the extra work proposed was to replace shut off valves as they were looking tired. I declined the additional work and the plumber proceeded with the job I requested. In summary, I will use them again if needed. Promptness and customer service offsets the high cost.
The cartridge in our shower handle had broken and needed to be replaced. They gave us a window between 12-4pm on the same day, the technician came at 11.35 and was very friendly and professional. He figured out which part he needed, but he didn't have it ...on hand so he went to get the part and when he returned he fixed the shower in about 10 minutes. He didn't make/leave a mess and it was overall a very pleasant experience. I would definitely recommend them! Very fast and reliable service!
I reached out to Plumbing Nerds for help with a clogged kitchen sink in the basement apartment. Danilo helped us with our issue and he has been very patient with his assessment of the issue as well as the options available for us to choose from. Once the ...solution was identified, he clarified the issues we faced with the option as the existing Plumbing was not straight forward. He then got his tools and got to work and it took him about 40+ minutes to get the clog cleared up. He has been very patient with us and displayed professionalism when he was with us. Once the service call was completed, I even received a feedback call from Victoria to seek feedback on the service delivered. It was nice to see the customer focused support that Plumbing nerds provided today! Thank you so much for today! Cheers!!
Anthony was courteous, professional and respectful. Went above and beyond with his attention to detail. Once he was done he cleaned up and didn't leave a trace.
Andrew from Plumbing Needs was professional and responsive. He was able to fix the clogged plumbing issue in no time.
Plumbing Nerds was able to fix my broken shower faucet the same day! Tony was professional and able to diagnose and fix the problem efficiently! I would 100% recommend to friends and family!
Absolute professionals, start to finish! I called at 10AM with my issue (tub would not drain) and a plumber was sent out right away. Anthony was friendly and professional and quickly assessed the problem. He offered me 3 different options at different ...pricing levels and allowed me to choose the one I wanted without any pressure or sales pitch. He covered the entire work area to keep it clean and managed to resolve the issue completely. He explained the problem, and provided tips on avoiding the issue again. I received a follow-up call after service was finished as well, not to mention text messages when the appointment was made and when the technician was on his way. All in all, a fantastic experience!